TL14: Part 03

Questions 32 through 34 refer to the following conversation.

Woman: Hi Mark. This is Julia in accounting. Our printer has broken down again and nobody in our department knows how to fix it. Could you stop by and give us a hand?

Man: I wish I could help, but I have a meeting with an important client in half an hour. I have to be fully prepared when he arrives.

Woman: I understand I’ll try to find an instruction manual. I hope it will help mefigure out what exactly is wrong.

Man: All right. I’ll check on you right after the meeting.

What does the woman ask the man to do?

Why is the man unable to help?

What will the woman do next?

Questions 35 through 37 refer to the following conversation.

Woman: Mr. Hock, I just looked over a projected sales for this month. And it looks like our current inventory of television’s won’t be enough to meet demand.

Man: Do you think so? But I thought we increased our stock this month compared to last. How are we already running out?

Woman: Well, all of the advertisements we placed seem to be having the intended effect. Thanks to the promotional sale this month we are selling a lot more televisions than usual.

Man: OK. If anyone tries to buy a television that is out of stock tell them that they can still get the same promotional deal next month as well.

What problem does the woman mention?

What does the woman say about this month’s sales figures?

What does the man ask the woman to do?

Questions 38 through 40 refer to the following conversation.

Man: Ms. Simpson, can you tell me why you applied to work at our store? Judging from your résumé, it appears you have no retail experience. What do you think makes you qualify for selling apparel.

Woman: You’re right. I previously worked as a secretary at a hospital. At that time I learned that I really enjoy working with people, so I thought working in retail would be a good fit for me.

Man: Yes, that is very important. Here at out store we expect all employees to be kind and helpful with each and every customer. Next I’d like to ask about your availability during the week.

Where most likely does the man work?

Why does the woman think she is qualified for the job?

What will the speakers discuss next?

Questions 41 through 43 refer to the following conversation.

Woman: Hello. This is Suzy Smith calling for Dan Harmon. I work at Danny Sweets. I’m calling to let you know that the wedding cake you ordered is ready to be picked up at any time.

Man: Oh, thanks for calling. I’m extremely busy making other preparations for the wedding tomorrow and won’t have time to stop by. Can you deliver the cake instead?

Woman: I’m sorry, but we don’t offer any delivery service. However, if you give us a name in advance you could have someone else pick it out for you.

Man: OK, I’ll try to find someone to do that for me. I’ll call back later.

Where most likely does the woman work?

Why is the man unable to visit the woman’s workplace?

What information will the man probably provide?

Questions 44 through 46 refer to the following conversation.

Woman: I have noticed that a lot of our customers are from all over the world. I think it’s because we provide exotic and delicious food and we’re near very popular tourist attractions.

Man: You right. I have noticed that too. I was thinking maybe it would be very helpful if some of our service could speak other languages fluently. That would make things much more comfortable for our customers.

Woman: Actually, I’ve already scheduled two interviews next week with potential employees. I’m going to interview a woman who can speak Japanese and a man who can speak Spanish.

Where most likely do the speakers work?

What does the man recommend doing?

What has the woman done?

Questions 47 through 49 refer to the following conversation.

Man: Hi Lindy. Jessica just left to go home because she had a bad headache. I told her to take the day off tomorrow as well to go to the hospital. Do you think you could come in to fill in for her tomorrow morning?

Woman: I’m really sorry, but tomorrow I have to attend a close friend’s wedding. However, I’ll call around to see if any other employee is available to work tomorrow in place of Jessica.

Man: OK. Thanks. Just let me know immediately if you find somebody.

Why did Jessica leave work early?

What does the man ask the woman to do?

What will the woman do next?

Questions 50 through 52 refer to the following conversation.

Woman: WilmoreAppliance Customer Service. How can I help you?

Man: Hi. I’m having problems with the freezer part of my fridge. The temperature never goes below 5 degrees Celsius, even when I set it below freezing.

Woman: Do you know the model number?

Man: Let me check…It’s theAzura 783XB model.

Woman: I’m sorry, but we no longer make that model, so I can’t help you over the phone.

Man: That’s going to be a problem. I purchased several gallons of ice cream for a party tomorrow.

Woman: I’m so sorry. I’ll send a technician over as soon as possible, so that the problem is looked at. Will anyone be home at around 5 P.M. tonight?

Man: Yes, I’ll be here.

Woman: Good. Our technician will be there between 5 and 6 tonight.

What problem does the man mention?

What does the woman mention about the fridge?

What does the woman offer to do?

Questions 53 through 55 refer to the following conversation.

Man: Hi, Angela. I just got an email from UHP Inc. They are asking about installing the plumbing systems in their new offices. They want to know when we will begin.

Woman: I intended to call them today, but I’m waiting for a call from some workers. They are at a building site now testing the ground. It seems as though there may be some problems installing the pipes underground. We may need to dig deeper than we expected. I will let them know by this afternoon.

Man: I see. I’ll call UHP and let them know the situation. They didn’t sound like they were angry. They were just curious to know what was going on. Let me know when you hear back from the workers.

Where do the speakers most likely work?

What does the woman mean when she says “I intended to call them today”?

What is the problem?

Questions 56 through 58 refer to the following conversation. 

Woman: OK, Sir. your total bill comes to 1,000 dollars. Would you like to pay with cash or card?

Man: 1,000 dollars? Are you serious?

Woman: Yes, Sir. You ordered a lot of room service over the last few days and spend a lot of money at the downstairs bar and restaurant. You stayed in room 208, didn’t you?

Man: No, I was in room 207. I think you’ve made a mistake.

Woman: I’m sorry, Sir. I will give you a 10% discount next time you stay with us. I apologize for the confusion.

What does the man mean when he says “Are you serious?”

What does the woman want to know?

What does the woman offer to do?

Questions 59 through 61 refer to the following conversation with three speakers.

Susan: Hi! Can I please talk to Robert Porter? It’s regarding the repairs to the office equipment at Baker & McKenzie. He is the head engineer, right?

Woman: Yes. May I ask who’s calling?

Susan: This is Susan Sherman. I’m the maintenance manager at Baker & McKenzie. Some of our equipment is missing and I’d like to know where it is, and when we will get it back.

Woman: OK. Wait a moment, I will try to put you through to Robert. Please, hold the line.

Susan: Thank you.

Robert: Hello, Susan?

Susan: Hi, Robert. I’m calling in regards to the missing office equipment you repaired at Baker & McKenzie yesterday. Where is it and when we get it back?

Robert: Oh, I left a note with your receptionist. I told that we needed to take it away to our workshop for special repairs. We should have it ready by the end of the week.

What is Robert Porter’s position?

What problem does Susan Sherman describe?

Why did Robert take the equipment away?

Questions 62 through 64 refer to the following conversation and voucher.

Woman: OK, your total bill is 75 dollars. Did you enjoy your food tonight?

Man: Yes it was delicious. Oh, I have a voucher here. Let me find it. Here you go.

Woman: I’m not sure if you can use this.

Man: Oh, I see the problem. Never mind. Can we sit back down and have some drinks, so I can use the voucher?

Woman: Certainly. I will find a table for you now.

Where most likely are the speakers?

Look at the graphic. Why is the voucher invalid?

What does the man ask the woman?

Questions 65 through 67 refer to the following conversation and picture.

Woman: I apologize for being late to work. The parking lot on Swan Street was closed for some reason. I think they are moving to another location.

Man: I understand. Most of the staff were late because of this issue. Where did you find a parking space? On FranklinAvenue?

Woman: Yeah, there was some parking on Franklin Avenue, so I parked there. The sign on Swan Street said I could not park there after 9 o’clock in the morning.

Man: That’s a good idea. Franklin Avenue has parking until 10 o’clock.

Woman: I suggest you take a bus tomorrow. It took me 30 minutes to walk to the office from Franklin Avenue.

According to the man, why are people arriving late to work?

Look at the graphic. Where is the sign most likely located?

What does the woman recommend to the man?

Questions 68 through 70 refer to the following conversation and package list.

Woman: Hello. This is Will’s Hi-Fi. Margaret speaking. How can I help you today?

Man: Hi. I want a laptop package from you today. It was supposed to have a free gift, but it wasn’t in the bag.

Woman: Oh, is this Graham? I served you today. I’m sorry that we left out the free gift.

Man: Yes, this is Graham. Do I need to come and pick up the gift?

Woman: No, we can send it to you by post. I will have the delivery driver drop it off tomorrow. Can you give me your address?

Man: Oh, that’s great. My address is 1900 Forest Street, West Hampton.

Where does the woman most likely work?

Look at the graphic. What is the man missing?

What does the woman offer to do?