TL19: Part 04

Questions 71 through 73 refer to the following telephone message.

Hello, Ms. Grayson. This is Michael Cook calling from Alliance Financial Bank. It is recently come to my attention that some clients who renew their credit card this month were sent the wrong card. We have had multiple calls from bank members saying that they were sent a credit card with someone else’s name on it. According to our records you were also sent the wrong credit card. We ask that you please dispose of the credit card by cutting it with a pair of scissors. In the meantime, we will issue a new credit card and have it delivered by express mail. We apologize for the inconvenience.

Where does the speaker work?

What does the speaker apologize for?

What does the speaker ask the listener to do?

Questions 74 through 76 refer to the following announcement.

Attention all shoppers! The West Point Mall will be closing in 10 minutes. We thank you for shopping with us and greatly appreciate your business. To purchase items, please bring them to the cashier right now. Also, we would like to inform you that a wallet that was found inside the store has been sent to the front desk. If your name is Catherine Goya, please stop by the front desk to claim the wallet. Once again, we will be closing in 10 minutes. Please finish your shopping immediately.

Where is the announcement being made?

What are the listeners asked to do?

Why should Ms. Goya go to the front desk?

Questions 77 through 79 refer to the following recorded message.

Thank you for calling Joyce Optical. If you are calling to check on the status of an order, press 1 Remember, we are the only glasses store in town that offers the services of opticians free of charge. That means you can get a complimentary eye examination as your vision changes. If you’d like to meet with one of our opticians, press 2 now. We appreciate you choosing Joyce Optical and we hope to see you soon.

What business created the message?

According to the speaker, what service does the business offer?

Why would listeners press 2?

Questions 80 through 82 refer to the following advertisement.

Would you like to earn a high-powered laptop that is small enough to fit in your suit pocket or purse? Then the new compact laptop Hypertop from Hyperline is the one you have been waiting for. The laptop also boasts impressive graphics and fast processing time. However, this is not available at our stores for now. To purchase this laptop you need to visit our website and place an order. If you order this laptop this week, we will provide a portable printer at no extra charge as a special promotion. Don’t hesitate! Take advantage of this amazing opportunity!

What special feature of the new laptop does the speaker mention?

How can customers purchase the new laptop?

What can customers receive this week?

Questions 83 through 85 refer to the following excerpt from a meeting.

Hi. Thanks for coming for the special meeting today. The reason I called everyone is to announce a new partnership with Walker Studios. As the CEO of Metro Studios, it is my great pleasure to witness this amazing opportunity to work with such a high caliber company like Walker Studios. They possess a number of studios that are capable of producing cutting edge quality 3-D films. This will allow a company to begin producing 3-D films. And why wouldn’t we? The majority of our films a science fiction and I believe a transition into 3-D is an excellent path for us. I have ensured that we will have full access to Walker Studios equipment and in return they will become a shareholder in our company. I suggest that our studio stuff to spend the next following weeks studying how this new type of equipment works, so we can begin producing content as soon as possible.

What is the reason for the meeting?

What does the woman imply when she says “And why wouldn’t we?”

What does the woman suggest the studio staff do?

Questions 86 through 88 refer to the following notice.

Hi everybody. This Saturday the fitness center will be upgrading our water heating system in the bathrooms. Unfortunately, the hot water will be off from 09:00 A.M. to 12:00 P.M. If anyone was planning to come in and exercise, you might want to hold off until later. If the work gets delayed I will send a text message to all club members to notify you of any changes.

What problem does the speaker mention?

What does the speaker imply when he says, “you might want to hold off until later”?

What does the speaker say he will do?

Questions 89 through 91 refer to the following telephone message.

Hi, Chef Garder. This is Lauren Cole phoning from the restaurant kitchen. The delivery just came in and there is a lot more meat and fish delivered that we don’t usually have on our list. I don’t recall any special events coming up and the calendar doesn’t have anything on it. Did you make the order? I’m going to call the supplier but I want to check with you first in case you need the products. Give me a call back and please bear in mind I have to finish the kitchen inventory by 11:00 A.M. and it’s already 09:30. Thanks Chef.

Where does the speaker work?

What problem does the speaker describe?

What does the woman mean when she says “I have to finish the kitchen inventory by 11:00 A.M.”?

Questions 92 through 94 refer to the following introduction and schedule.

Welcome to your first training session at Jarret’s! The next four days will be quite intense as you will be shown a lot of different equipment you will be required to handle in your daily job. Try not to get too overwhelmed. Once you get used to the assembly process, the machines will become very easy for your efficiency at working the line will grow rapidly within a year. At Jarret’s we pride ourselves on producing quality materials in a positive environment. We hold weekly team building exercises and a monthly staff getaway. I’m sure you will enjoy our company events and become good friends with your colleagues. Today we will have a tour of the factory and meet the workers. The next three days are spent on machine training. One of the days we will have a special team lunch and the president will be coming in to meet everybody.

What are the listeners training to be?

According to the speaker, what will the listeners enjoy doing?

Look at the graphic. On what day will the listeners meet with the company president?

Questions 95 through 97 refer to the following excerpt and chart from a meeting. 

All right everyone. Here’s the analysis of this year’s micro brew market shares. The good news is Allright Ales is still in the top five small breweries in the Northcut region. The bad news is the newest entry into our market, Strange Brew Ales, has a directly competing beer and is making strong gains. In order to stay competitive, we must be able to introduce new styles of craft beer to our consumers. Our analysts agree, if the current trend continues Strange Brew Ales will bump us out of the top five by this time next year. Our master brewers have come up with four new styles of beer that we were introduced to a focus group at the upcoming Northcut Beer Festival. Once we get consumer feedback, we will select the two most popular offerings and create an aggressive marketing campaign. Our sales must increase by at least 5% over the next quarter in order to maintain our market share in Northcut.

Why is Alright Ales worried?

What will the company likely do with the results of the survey?

Look at the graphic. What beer is least likely to be part of Alright Ales’ new product line?

Questions 98 through 100 refer to the following announcement and worksheet.

Welcome to Big Toys’ warehouse orientation. As the industry leader in children’s toys, it is essential that you understand the huge volume of merchandise that you will be dealing with as the stockroom worker. The worksheet in front of you is a map of our warehouse. Each section of the warehouse is divided into zones by the type of toy and then arranged alphabetically by manufacturer. At the bottom of the map is a list of toys we would like you to collect and place in the designated palette for shelving. There will be a “Z” and a number before the name of the toy to let you know what zone it is in. This is a timed exercise and all toys should be collected within 1 hour. I understand this is a trial by fire, but once you get the hang of our organization, you will be able to complete a task like this with ease.

What is indicated at the orientation?

Look at the graphic. Where will the trainees spend most of their time during the training exercise?

How quickly should the trainees complete their exercise?