TL52: Part 04

Questions 71 through 73 refer to the following telephone message.

Hello, Mr. Ortega. This is Helen from Super Office Furnishings. I’m calling about the new desk that you ordered for your office – the black one with the glass top? Well, we’ve run into a problem. That model is out of stock and the manufacturer isn’t sure when more will be available. But we do have a few other desks within your price range that you might consider purchasing instead. I’d be happy to e-mail you some photos of these other desks. Just give me a call and let me know what e-mail address I can reach you at. I’m sure we can find one you’ll be happy with.

Where does the woman work?

What problem does the woman mention?

Why does the woman ask the man to call her back?

Questions 74 through 76 refer to the following excerpt from a meeting.

Thank you all for coming into the clinic early today, before our patients start arriving. I wanted to give everyone an update on the transition to the new electronic patient records software. We’re scheduled to move to the new system on October tenth. I know that you’ve already been trained in the new software. What I’d like to do for the next half an hour or so is discuss your experience with the system and identify any issues we still need to address.

Where is the talk most likely taking place?

What will happen on October tenth?

What will the listeners do next?

Questions 77 through 79 refer to the following instructions.

Good morning. I want to go over what you’ll be doing during registration for the IT Strategy conference. We’ve set up two tables in the lobby with conference materials, and you’ll be handing out registration packets. Each packet contains a schedule, a map of the building, and a name tag. Remember to ask for photo identification, like a passport or a driver’s license, before you give these out. Attendees have until noon to check in, and then in the afternoon you’ll be free to go to any presentations you want.

What event is being discussed?

What are listeners reminded to do?

What can listeners do in the afternoon?

Questions 80 through 82 refer to the following telephone message.

Hi Pedro, this is Margaret. Thanks again for helping me plan the reception to welcome Professor Edmunson to our university. I know we decided to reserve a private dining room at the Willow Lane Restaurant so we can all meet our new colleague. But now we have a problem. Thirty-five people have accepted the invitation! I wasn’t expecting so many. It’s probably not too late to book a different place, but we have to hurry. Would you have time to call some other restaurants this morning to see what space they have available? Then we can decide what to do.

What is the speaker planning?

What does the speaker imply when she says, “35 people have accepted the invitation”?

What does the speaker ask the listener to do?

Questions 83 through 85 refer to the following excerpt from a meeting.

Good morning. As you know, we’re going to carry a different brand of exercise machines at our store starting next month. The selection will include equipment such as treadmills and stationary bikes. It’s very important that you, as sales associates, become familiar with the products and know how to use each machine. So, I’ll be giving each of you a brochure with pictures and descriptions of all the machines to look over. Please read through this information. Next week, a representative from the manufacturer will come to the store and train us on the new equipment.

What is the speaker mainly discussing?

What are the listeners asked to do?

According to the speaker, what will occur next week?

Questions 86 through 88 refer to the following telephone message.

Hi, Alan, it’s Clarence. I’d like to talk to you about moving your work station to our new office space on the second floor. I know you’re used to the space where you work now, but you are right next to the break room. It’s much quieter on the second floor. Plus, the other software developers are already in the new space, and it’d be convenient to have our entire team close together. Please begin packing your belongings this week, and on Monday, I’ll arrange for someone to come and set up your computer in the new location.

What does the speaker want to talk about?

Why does the speaker say, “you are right next to the break room”?

What does the speaker say will take place on Monday?

Questions 89 through 91 refer to the following introduction.

I’d like to introduce to you Jacqueline Porter, who’s here today to lead customer service training for all our City Heights Shoe store employees. Jacqueline has been educating staff on customer service strategies for several years. She has a lot of insight into dealing with client interactions in the retail environment. Today’s focus will be how to best build customer loyalty so that our customers will continue to come back to our stores. Before I let Jacqueline start, just a quick reminder to please switch off your mobile phones to minimize distractions during her presentation.

Where do the listeners most likely work?

Who is Jacqueline Porter?

What does the speaker remind listeners to do?

Questions 92 through 94 refer to the following instructions and schedule.

Good morning everyone. We’re going to have a busy day because of the power failure last night. The electricity was down for about an hour, and several departments are reporting trouble connecting to the Internet. They’ll need our help getting their servers back online. However, the head of the Product Development team said that they can’t reschedule the videoconference they’ve got this morning, so I’m going to head over now to make sure that everything is operational in the room that they’ve booked. I’ve asked Li Wei to answer the helpdesk phone as requests come in. The rest of you can get started on the work orders that we already have.

What happened last night?

Look at the graphic. Which room will the speaker go to next?

According to the speaker, what will Li Wei do?

Questions 95 through 97 refer to the following broadcast and map.

Good evening, this is Channel 11 News. Today, Mayor Goldberg held a press conference to announce plans to repair damaged roads in the city. The mayor said the project will begin next month, and Smith Road will be the first road closed. There will be detour signs posted, but please be aware that no one will be able to access Smith Road for at least two weeks. The mayor also announced that at least 100 new workers would be hired to complete the roadwork. You can visit the Channel 11 website for a link to descriptions of these new jobs.

Who gave a press conference today?

Look at the graphic. Which building will be affected by the first road closure?

What information does the speaker say can be found on a Web site?

Questions 98 through 100 refer to the following announcement and boarding pass.

Attention, passengers of Flight B 1205 to Los Angeles: this flight is overbooked. If you’re available to take a later flight today, please come to the customer service desk right away, and you’ll receive a voucher for a free round-trip domestic flight. Additionally, we are now scheduled to board at Gate 24C. We apologize for the late notice, but the door to the jet bridge is not working, so we’re being moved to a different gate. Thank you for your patience. We’ll begin boarding shortly.

According to the speaker, why should listeners visit the customer service desk?

Look at the graphic. Which information has changed?

According to the speaker, what is the reason for the change?