TL11: Part 03

Questions 32 through 34 refer to the following conversation.

Man:  Good afternoon. I’m Robert Meryl. I have an appointment for a check up with Dr. Sanchez at 1 PM.

Woman: Yes, I see your name on the list. Unfortunately, the doctor is running about 20 minutes behind schedule.

Man:  In that case I’d better call my office to let them know I get back later than expected.

Woman: Of course! But could you go down to the cafeteria on the first floor to do that? We’d rather that you didn’t make phone calls here in the waiting room.

Where most likely are the speakers?

What problem does the woman mention?

What does the woman request that the man do?

Questions 35 through 37 refer to the following conversation.

Woman:  Hi. My name is Sandra Browning and I recently applied for a credit card with you. I still haven’t heard whether I’ve been approved for the card though.

Man:  I’m sorry Ms. Browning let me check our records. Do you remember when you submitted the application?

Woman: Um… I don’t remember the exact day, but it was about a month ago. I sent it by mail.

Man: Hmm… unfortunately, it looks like we never received your application. But we can complete the application over the phone. I can put your information directly into the computer so it will be processed right away.

What is the woman trying to get?

What has caused a problem?

What does the man offer to do?

Questions 38 through 40 refer to the following conversation.

Man: Hi Lisa I just got an email that our clients from Singapore are attending a conference in New York at the end of the month. They were wondering if they could visit our offices, since they’ll already be in the area.

Woman: Oh, this’ll be a good opportunity to show them the new mobile phone app we’re designing for them. Do you think the design team can finish it in time?

Man: I think so, but I better tell the design team right away that way moving up that deadline, so it’s ready in time for the client visit. They thought they’d have more time to complete the work.

What are the speakers mainly discussing?

What does the woman suggest doing?

What does the man say he will do?

Questions 41 through 43 refer to the following conversation.

Man:  Hi. I’m looking to buy another delivery vehicle from my catering business. One that will keep the food hot or cold.

Woman: You’ve come to the right place. We have a lot of vehicles that’ll suit your needs. And they all include heating and refrigeration compartments.

Man: Great. But my catering orders are usually quite small, so I don’t need anything too big.

Woman: Our series 10 trucks are quite compact. There are a few in the parking lot, but don’t you take one out for a drive.

What is the purpose of the man’s visit?

What is the man’s job?

What does the woman suggest the man do?

Questions 44 through 46 refer to the following conversation with three speakers.

Man: This’s been a productive meeting. Thank you both for coming to discuss the Oakland building project.

Woman:  Yes, Frederick’s done a terrific job with the project so far. And I’m really looking forward to taking over from here.

Man: Frederick, is there anything else Michelle needs to know?

Frederick: Just one more thing- the client wants all communication in writing, so make sure you send emails confirming anything you discuss over the phone or in person.

Woman: Got it. So, Frederick I hear you’ll be working overseas.

Frederick: Yeah, my next building project is in Cape Town, which is exciting since I’ve never been to SouthAfrica before.

What are the speakers discussing?

What does Frederick advise the woman to do?

What does Frederick say he is excited about?

Questions 47 through 49 refer to the following conversation.

Woman: Welcome to Lehmann Law Offices. How can I help you?

Man: I’m with Hanover Express Shipping and I have a package here for Mr. Dennis Lehmann. Is he available to sign this form?

Woman: I can sign it for him if that’s alright.

Man: Sorry, this package must be signed for by Mr. Lehman himself.

Woman: Well, Mr. Lehman’s in a meeting with clients right now.

Man: OK. I’ll stop by later.

Who most likely is the woman?

Why is the man visiting the office?

What does the woman imply when she says, “Mr. Lehmann’s in a meeting with clients right now”?

Questions 50 through 52 refer to the following conversation.

Man:  Hi Eunice. I called to get seats for the play, we wanted to take our colleagues from Paris to, but there weren’t any tickets left. Do you have any other ideas for activities?

Woman: Oh, that’s too bad. Well, the weather is supposed to be really nice this weekend. How about taking them out to dinner at Harbor View restaurant? It’s on a cruise ship on the riverfront and I’ve taken people there before.

Man: I’ve heard of that ship. And the view of the city from the river is supposed to be spectacular. Would you mind finding out how much the dinner cruise would cost?

What problem does the man mention?

What does the woman suggest offering their colleagues?

What does the man ask the woman to do?

Questions 53 through 55 refer to the following conversation with three speakers.

Man: The last item on the agenda is next year’s office renovations. The renovations will be pretty substantial, so we won’t be able to hold client meetings here during that time. Does anyone have any suggestions?

Woman: Yuko and I were discussing this earlier, and she mentioned an advertisement she saw on this morning’s newspaper. Oh… what is… say again Yuko.

Yuko: Well, it looks like there’s a place not very far from here called Open Venue Solutions. They own the building and they rent out meeting rooms. I think this would work for us.

Man: OK. Can you go there this afternoon and take a look around?

Yuko:  Sure I’ll do that.

According to the man, what will happen next year?

What does Yuko suggest?

What does Yuko agree to do?

Questions 56 through 58 refer to the following conversation.

Man:  Sumi, is everything ready for our interns first day on Monday?

Woman: Yes, their office space is set up and I just put together their information packets.

Man: And… did you remember to ask some staff if they can come in early on Monday to greet the interns as they arrive?

Woman: Oh, thanks for reminding me. I’m sure I’ll be able to find a few people willing to do that, but how will the interns know who the volunteers are?

Man: Why don’t you give volunteers a T-shirt with the company logo? We have some available. They’re left from the ones we ordered for our last trade show. I’ll go get them for you now.

What will happen on Monday?

What did the woman forget to do?

What does the man say is available?

Questions 59 through 61 refer to the following conversation.

Woman: Ansel, how did this morning’s marketing meeting go? You were going to ask for help with our departments workload, right?

Man:  Yes, the company director agreed to increase our marketing department’s budget by 200,000 dollars.

Woman: That’s a big increase from last year. Do you know how that money will be used?

Man: Well, the department managers already agreed that most of the money will go towards hiring two new staff members. Having another artist in the digital advertising specialist would really help us deal with our workload.

What department do the speakers work in?

Why does the woman say, “That’s a big increase from last year”?

According to the man, what do the department managers plan to do?

Questions 62 through 64 refer to the following conversation and packing slip.

Man: I can help the next customer.

Woman: Hi. I moved house recently and I broke several dishes in the process. I ordered replacements online from your store. They were delivered yesterday, but the problem is only 3 soup bowls were included instead of 6.

Man: I’m sorry about that. Can I see your packing slip?

Woman: Yes here it is.

Man: Hmm…I’m unfortunately this dish pattern’s being discontinued. You got our last 3 bowls with that pattern. So, what I can do is give you a refund for the total cost of the bowls and you can keep the three you received for free.

Woman: Thanks. I appreciate that.

What does the woman say happened when she moved?

Why does the woman need assistance?

 BELL’S HOME FURNISHINGS

Look at the graphic. How much money will the woman be refunded?

Questions 65 through 67 refer to the following conversation and flight schedule.

Woman:  I just checked the airline’s website. James Kim won’t be arriving on time.

Man: Yeah I heard a lot of the flights were delayed because of the storm.

Woman: Well, I guess we can leave to pick him up later than.

Man: Actually, I heard that the traffic is horrible today, so let’s just leave now or else we might end up being late.

Woman:  Oh…OK.Andif we have enough time before he arrives we can eat lunch at the airport.

Look at the graphic. Which city is James Kim traveling from?

According to the man, why should the speakers leave now?

What does the woman suggest doing while they wait?

Questions 68 through 70 refer to the following conversation and chart.

Man: Hi. I’m looking for an Internet providers, so I thought I’d stop by to find out about your service plans.

Woman:  Certainly. We offer the best prices in the area. As you can see, from this chart, the longer your contract is, the lower the monthly cost.

Man: But what if I have to cancel the contract before it ends?

Woman: Well, we do charge an extra fee for that.

Man: Um…I’m being transferred overseas in about a year, so I don’t want a two year plan. But I do want the lowest possible price.

Woman: OK, then the one year plan would be the best. Would you like to sign the contract now?

Man: Sure. Let’s do that.

According to the woman, when is an extra fee charged?

What does the man say he will do next year?

Look at the graphic. How much has the man agreed to pay per month?