Questions 32 through 34 refer to the following conversation.

Woman: Hello, this is Julia Kramer calling from Human Resources. I gave your department a laptop computer to be fixed last week and I still haven’t received an update. The keyboard needed to be replaced.

Man: Oh, yes, Ms. Kramer. We have had a lot of work orders lately. So we are a little behind with repairs. Is the matter urgent?

Woman: Well, I just forgot to copy an important file off the hard drive that I need for my work.

Man: I can transfer that file onto a storage device for you. Come to my office at your convenience.

Which department does the man most likely work in?

What is the woman unable to do?

What does the man suggest doing?

Questions 35 through 37 refer to the following conversation.

Man: Hello, Ms. Turner. This is Michael Schmidt calling from the Yorkshire Seaside Hotel. It says here that you would like to be informed if a seaside room became available. Well, someone has just canceled. So if you would like to upgrade, you may.

Woman: Oh, great! Thanks so much for informing me. How much more is the upgraded room compared to the standard room?

Man: Well, it will cost an extra fifty dollars a night. However, the room comes with a larger bed and a hot tub. I recommend you visit our website to see pictures and information on the room.

Woman: Okay. I’ll look at your website and then call you back with my decision.

Why is the man calling?

What does the woman inquire about?

What does the woman say she will do?

Questions 38 through 40 refer to the following conversation.

Man: Hello. Since I bought an air conditioner from your store, I have never changed the air filter. Should I replace it soon?

Woman: When did you buy it? We recommend changing the filter once a year at a minimum. If you suffer from allergies you should change it even more often.

Man: Oh, I guess I’m due for a new filter then. How can I purchase a replacement? Do you carry it there?

Woman: Yes, we do. All you need to tell us is the model number of the air conditioner. Do you happen to know it?

Why is the man calling?

How long has the man most likely used the air conditioner?

What information does the woman request?

Questions 41 through 43 refer to the following conversation.

Man: Katrina, I’m going to pick you up at 5 o’clock to go to the rock festival. I had such a great time last year. I hope it’s even better this year.

Woman: Yeah I’m excited too. However, are you sure if we leave at 5 o’clock we will still get there on time? It starts at 5:30 and I think it takes at least an hour to get there.

Man: Huh…isn’t it being held in Harpersville like last year?

Woman: No, the festival is being held in Bristol this year. The festival organizers are expecting more attendees this year. They were concerned that there wouldn’t be enough parking spaces, so they moved it to Bristol.

What type of event are the speakers discussing?

What is the woman concerned about?

How is the event different from the one held last year?

Questions 44 through 46 refer to the following conversation.

Man: Stephanie, did you see the flyer hanging on the bulletin board in the hallway? It says a yoga class will be available to all employees free of charge.Are you planning on signing up?

Woman: Yeah, I saw that. It looks like a great opportunity. But the classes held on Wednesday nights and that’s the same day as my jazz dance class.

Man: Oh, I didn’t know you took a dance class. You have so many talents I didn’t know about. I would love to see you dance sometime.

Woman: Well, actually, we are putting on a performance next month at the Mond Theater. I would be so happy if you and our team members came.

How did the man find out about the yoga class?

Why can’t the woman attend the yoga class?

What will the woman do next month?

Questions 47 through 49 refer to the following conversation.

Man: Hello. This is Axel Fischer calling. I place an order last week for blouse that I was going to give to my wife as a present. However, I think I bought the wrong size. I’d like to cancel the order.

Woman: I’m sorry, but that item was already shipped. You’ll have to wait until it arrives and then return it. But don’t worry! We can still refund your purchase.

Man: Oh, thanks! Wow, I’m surprised it was shipped so soon after the order was placed. By the way, will I have to pay for shipping?

Woman: Unfortunately, yes. According to our policy, in this case you will have to pay for the return shipping. I’ll send you a return shipping label via e-mail. What’s your email address?

Who most likely is the woman?

According to the woman, why can’t the item be refunded immediately?

What does the woman say she will do?

Questions 50 through 52 refer to the following conversation with three speakers.

Woman: Here is the office space you asked me about. It is hot inside because the air conditioners have been off. But usually the temperature is fine. What do you think?

Man: It’s quite nice. There is a lot of natural sunlight which I really like.

Woman: Me to. It’s a little small, but we only have five employees so it would be fine.

Man: Is there any public transport close by? Some of our employees take the subway to work.

Woman: Yes. Actually, the Brighton Street stop is about a five minute walk, so it’s pretty close.

Man: The only problem is the carpet. It’s quite dirty. Does the owner plan on changing it anytime soon?

Woman: Actually, we are having new carpets put in next week, so don’t worry about that. If you sign the contract you won’t move your stuff in for a month.

Man: That’s great. I think we will take it. When do we need to sign the contract?

Woman: I will prepare it when I get back to the office and we can sign it tomorrow afternoon.

Why was it hot inside the office?

What is the man’s problem with the office?

How does the woman respond to the man’s problem?

Questions 53 through 55 refer to the following conversation.

Man: OK, Ms. Florence. I have talked with my colleagues about purchasing your office building. The total offer including tax is three hundred thousand dollars.

Woman: That’s much lower than I had expected. I’ve had several other offers that are higher than that from other real estate agents. One agent offered me three hundred and fifty thousand dollars.

Man: Well, there is room for negotiation. We are very interested in the property, so I will pay more if you have other offers. We would like to sign a contract as soon as possible.

Woman: I’m pleased you can match their offer. I will give you a call this afternoon and we can arrange the contract.

What are the speakers discussing?

Why does the woman say “I’ve had several other offers that are higher than that from other real estate agents”?

Why is the woman pleased?

Questions 56 through 58 refer to the following conversation.

Woman: Hi, Simon. I just got a phone call from Joseph Hardy at Datsio Construction. He is wondering why we have not started construction on Marshall Tower yet. He wants to begin construction as soon as possible because they are losing money while they wait.

Man: I see. My lawyers are still going over some of the clauses in the contract that may need changing. I’ve been meaning to visit him, but I have been busy with the new mall we are building on West Point. I’ll go down this afternoon and have a talk with him.

Woman: Okay, I understand. It’s probably best we make sure that the contract is right before you sign it. I’ll call Joseph and organize a meeting time and I’ll email and tell you what time to go and see him.

Where do the speakers most likely work?

What does the man mean when he says “I’ve been meaning to visit him”?

What will the woman include in her e-mail?

Questions 59 through 61 refer to the following conversation with three speakers.

Man1: OK, Ms. Mendez. The total cost to repaint the foyer will be around four thousand dollars. That includes after service for six months if you have any problems with our work.

Woman: Hm… that’s more expensive than I thought it would be. Our budget was three thousand dollars. Why is the price so high?

Man2: I can explain why the price is over your budget. It is because the old paint is peeling badly in some areas. We have to remove it all before repainting, which takes a long time. If you had repainted it earlier, it would be less expensive.

Man1: In the future I would recommend painting it every 7 years.

Woman: OK. I thought I was being over charged, but that makes sense. You can go ahead and begin painting on the first weekend of August.

What kind of work are the men doing?

What can the man explain?

When does the woman want the men to begin work?

Questions 62 through 64 refer to the following conversation and label.

Woman: Excuse me. I’m on a diet at the moment so I’m looking for some healthier food options. I like to have cereal in the morning. Can you recommend something for me? My nutritionist said that I should eat a lot of protein.

Man: There are many different breakfast options. One of my favorites is the new Protein Plus range. It has oats, fruits and extra protein added. Here, take a look.

Woman: Hm… This looks delicious. But my nutritionist said I should keep my sugar intake below 20 grams a day. One serving of this cereal contains 28 grams!

Man: Yes. In that case I recommend that you try having eggs in the morning with some coffee. Then you can eat some sugar late in the day.

What is the woman trying to do?

Look at the graphic. Which ingredient is the woman concerned about?

What does the man recommend the woman do?

Questions 65 through 67 refer to the following conversation and chart.

Man: Hi. I need this suit cleaned. I’m going overseas on a business trip on the weekend and all my suits are getting a bit old now. How much would it cost to clean this?

Woman: Hm…usually 20 dollars. But this one will cost a bit more.

Man: Really? On your price list it says twenty dollars.

Woman: Well, yes, but you’re very tall. This suit is going to take longer to clean and require more products. It will incur an additional surcharge.

Man: Hm…Maybe Iwill take it somewhere else. That doesn’t seem fair.

Woman: OK, I will do it for $20. And whenever you need a suit cleaned, please come back to me.

What does the man say he will do on the weekend?

Look at the graphic. What is the suit made of?

What does the woman say she will do?

Questions 68 through 70 refer to the following conversation and guide.

Woman: Hi, Jimmy. Just checking up on you. Are you finished installing the wiring for the lighting in the Olive Cosmetics building?

Man: I’m nearly finished. There were some problems with the electrical box, so I had to fix some old fuses. So it took longer than expected.

Woman: OK. I’m nearly finished the lighting on the first floor, but I need help installing some cables in the roof. Can you come downstairs when you are finished?

Man: Sure. This will take me another 20 minutes then I will come down.

Who most likely are the speakers?

Look at the graphic. Where is the woman currently working?

What does the woman ask the man to do?