TL19: Part 03

Questions 32 through 34 refer to the following conversation.

Woman: Hi, James. This is Candice in the marketing department. I’m supposed to be leading a weekly meeting in room 302 soon. But I just discovered that the room is already in use.

Man: I’m sorry Candice. Actually, I have been getting calls like this all day. It looks like an error with our computer system is to blame for the mix-up.

Woman: Oh, I see. Well, is there a currently vacant room that I could use for the meeting? The room will need to be equipped with a computer and a projector.

Man: I’ll need to check manually to determine which room will be available. I’ll let you know as soon as I find another suitable room. Please wait for a moment.

What is the woman’s problem?

Why does the man mention a system malfunction?

What does the man say he will do?

Questions 35 through 37 refer to the following conversation.

Woman: Hi, Craig. I was expecting you to submit the market analysis report yesterday. But I still haven’t received it. Do you need more time to work on it?

Man: Hi, Ms. Watson. I am really sorry I didn’t send it to you by the determined deadline. I have recently been very busy with another urgent task. I’ll make sure I finished the report before doing anything else. Is that OK?

Woman: Well, I really need that document for a meeting with a potential client tomorrow morning. I’ll stop by later today and help you so that we can finish it in time.

What does the woman ask the man about?

What does the man say he will do?

What does the woman need?

Questions 38 through 40 refer to the following conversation.

Woman: Hello. I am interested in enrolling in your school’s vocational training program to become a dental assistant, but I couldn’t find any information about tuition on your website.

Man: Thank you for your interest. We offer a two-semester training program to become a dental assistant at our community college. Tuition for a single semester is $6,500.

Woman: Oh, I see. Honestly, that is a little more than I expected. I will have to ask my bank about the possibility of getting a student loan. Is there anything else you can tell me?

Man: Well, one thing to keep in mind is that our community college offers night classes for all our programs. This is very good for students who work during the day. And please remember that we are one of the top-ranked schools in the state, and so far more than 5,000 of our graduates have become dental assistants.

What career is the woman interested in?

What does the woman say she will do?

According to the man, what advantage does the college offer?

Questions 41 through 43 refer to the following conversation.

Man: Did you enjoy this afternoon’s training session for the new software? I think it’ll really help us improve the quality of our graphic design work.

Woman: I thought it was very informative, but there’s still a lot of details that I’m unsure about. I wish the instructor had allowed some time for participants to ask questions.

Man: Yeah. I agree with you. However, I heard that the instructor of the training session left his contact information with the Human Resources department. Why don’t you try contacting him via e-mail?

Where most likely do the speakers work?

What is the woman’s complaint about the training session?

What does the man suggest?

Questions 44 through 46 refer to the following conversation.

Man: Welcome back, Catherine. I hope you are feeling better after recovering from the flu. I wanted to make sure you know about the new policy concerning sick leave.

Woman: I did hear that now we need to submit a doctor’s note along with the sick leave form. Will I still be paid the same amount for my sick leave as I would a normal workday?

Man: Actually, the terms of compensation have changed as well. I’ll print out a copy of the new policy and leave it on your desk later today. If you have more questions you should contact Jennifer in Human Resources.

What is the topic of the conversation?

What does the woman ask about?

What will the man most likely do next?

Questions 47 through 49 refer to the following conversation.

Woman: Hello. I’m calling to ask about the landscaping services you advertised in the newspaper. I moved into a new house two months ago. I would like to have some work done on my front yard.

Man: Thanks for calling us. Unfortunately, we are currently swamped with requests from a lot of customers. Summer is a busy season. I’m afraid you will have to wait a month until we can help you.

Woman: Oh, I understand. I heard your business is professional and reliable, so it’s worth the wait. In the meantime, I can provide you with a plan of what I have in mind.

Man: Okay, that would be great. After reviewing your plan I can send you an estimate of potential costs.

Where most likely does the man work?

How long does the man say the woman will have to wait?

What information will the man send the woman?

Questions 50 through 52 refer to the following conversation. 

Man: Hello, Charlotte. I’ll be meeting a client for lunch next week. Do you have any great restaurants around here?

Woman: Yes, Lament’s Kitchen in Hildorf Hotel has a quiet atmosphere for meetings and the food is delicious.

Man: That’s good to know. I’ll make a reservation today.

Woman: Oh… and don’t forget that Mr. Willis wants to meet you over dinner today to talk about this month’s budget reports.

Man: I completely forgot! I need to cancel tonight’s meeting then.

Woman: Don’t worry about that. I’ll inform everyone for you.

Man: Thanks.

What does the man ask about?

What does the woman remind the man about?

What does the woman offer to do?

Questions 53 through 55 refer to the following conversation.

Woman: Hi. This is Shelly from Bafta Airlines. Unfortunately, your flight to Vancouver tomorrow has been canceled due to weather conditions. The earliest we can fly you out is tomorrow night at 11:00 PM.

Man: Oh, I actually have an important meeting tomorrow. It won’t be easy to reschedule. Is there any way you can get me on an earlier flight?

Woman: I’m sorry, sir. But we are not allowed to fly under such weather conditions. We understand the inconvenience and would like to off you return ticket free of charge. There is an overnight bus that will get you there by the morning. I can make the booking for you.

Man: Hmm… That’s not a bad idea. Let me phone my client in Vancouver and I will call you back shortly.

What is the problem?

What solution does the woman propose?

What does the man mean when he says “That’s not a bad idea”?

Questions 56 through 58 refer to the following conversation.

Man: Hi Carol. How was the recruitment fair in New York?

Woman: It was good. We recruited two new customer service managers and I got to look around the city. New York is a beautiful place. When did you start having flowers in your office?

Man: Oh, you notice them… I had them deliver today to freshen up the place a bit.

Woman: Um… Are they real?

Man: Of course! Go and smell them. They’re beautiful. I can have some delivered to your office if you like.

Woman: No, don’t worry about it. That’s too much bother. But I appreciate the offer!

What was the woman doing in New York?

What does the woman imply when she says “Are they real?”

What does the man offer to do?

Questions 59 through 61 refer to the following conversation with three speakers. 

Man: Hi, Jennifer. This is Scott. Did you transfer some money to Mr. Woods yesterday? He called me today and said they haven’t received the funds yet. They are one of our most important clients and I don’t want to upset them.

Jennifer: Grace, did you do it? I asked you to go to the bank yesterday and take care of it.

Grace: Yes, I did it at about 04:00P.M. The bank said it might take an extra business day to go through because they are having some problems with their computer system. Sorry, I should have told you.

Man: I see. In the future, please let me know. This client is quite strict about time, so we need to be careful not to upset them. They bring us a lot of business. I need you to e-mail me the transfer receipt so I can send them evidence of the payment.

Grace: I’m sorry, I’ll email you the transfer receipt right away.

Why is the man calling Jennifer?

What does Grace say about the bank?

What does the man say he needs?

Questions 62 through 64 refer to the following conversation and chart.

Woman: Did you see this notice? The subways will be out of service during the morning peak time.

Man: I know. The line that we need to catch is closed during morning peak time. They are having some problems with tracks and they need to fix them. I think it’s a safety issue.

Woman: It’s very irritating. That’s probably the busiest line at that time of the morning. I don’t know why they decided to do that.

Man: I think if we get a few other people together I can drive my car into work. Traffic will be bad but it’s much better than taking the bus.

Woman: Oh! Great idea! I’ll ask around the office and let you know later.

Why is the subway being closed on September 24th?

Look at the graphic. Which subway line do the speakers need to take?

What does the man suggest doing?

Questions 65 through 67 refer to the following conversation and list.

Man: Ms. Franklin. Here is the inventory list in case we need to order anything. Please let me know by today because the supply companies closing for Christmas soon.

Woman: I see. Well, Christmas is coming up, so we will need to wrap a lot of gifts for the staff presents. Also I’m tired of holding my phone while typing and we don’t have anything for me to use. Can you please order me something?

Man: Yes, no problem. I will order that for you. Also we are out of business cards and we have some new employees beginning after Christmas. I suggest we have business cards ready when they arrive, otherwise we may look unprofessional.

Woman: Good idea! Go ahead and order those too. Can you please send me the order form, so I can double check it before you send it away?

Man: I’ll email it to you soon.

Why do they need to send the order today?

Look at the graphic. What will the man NOT order for the woman?

What does the woman ask the man to do?

Questions 68 through 70 refer to the following conversation and label. 

Man: Hi. I am competing in a triathlon next week and I need some energy bars or drinks to have during the race. It’s a six-hour race, so it will be exhausting. I like something that is low in fat and will give me a boost of energy quickly.

Woman: Wow. That sounds exhausting. We actually have a new range of energy gels. My personal favorite is this one. It’s called Hammer Gel.

Man: Oh, wow! I’ve never heard of energy gels. That’s convenient. Oh, this looks great! It is basically just sugar. That’s perfect.

Woman: It also has caffeine, which is really helpful. Our other products don’t have that, but I suggest you don’t have too much caffeine before you take this because this has quite a lot.

Why is the man looking for a certain product?

Look at the graphic. Which of the ingredients is the man interested in?

What does the woman suggest the man do?