TL37: Part 03

Questions 32 through 34 refer to the following conversation.

Man: Ms. Wheeler, I’m calling from Bernard Flooring. Unfortunately, we have to postpone your Tuesday appointment to have new carpet laid in your home. We’re going to be understaffed for the next couple of days and won’t be able to make it then. Thursday is the earliest we can come.

Woman: That’s going to be inconvenient for me, as I’ll be busy on that day. Could you possibly do the work on Wednesday instead?

Man: No, we’re fully booked on Wednesday as well. To make up for the inconvenience, though, I can take 15 percent off your final bill.

Woman: OK. I’ll make time on Thursday then.

Why is the man calling?

What request does the woman make?

What does the man offer to do?

Questions 35 through 37 refer to the following conversation.

Man: A group of investors will be stopping by the office in five days. While they’re here, I want someone to give a presentation to them on our recent expansion into the South American market. Would you be willing to do that?

Woman: Normally, I would be. However, my team is working on another assignment, which is due in a few days. Unfortunately, I won’t have enough time to take on both tasks before the investors arrive.

Man: Oh, that’s right! I forgot you’re conducting research for a financial analysis. Well, the presentation is more pressing than the analysis, so please prioritize that. You should work on the other assignment later.

What does the man ask the woman to give a talk about?

Why is the woman unable to prepare a presentation?

What does the man suggest?

Questions 38 through 40 refer to the following conversation.

Woman: Hello. I have a reservation at your resort. My name is Wanda Fleming.

Man: Welcome to the Oasis Hotel. Let me check our database for your booking… That’s odd. I don’t see your name, Ms. Fleming.

Woman: Really? I booked it on your website earlier in the day while I was in Boston. Here’s the receipt.

Man: Hmm… yes, this looks accurate.

Woman: Then, why isn’t it on record?

Man: Did you receive any error messages when you made the booking? I really have no idea how this could have happened.

Woman: No… nothing like that. I’m a little worried, since the room has already been charged to my card.

Man: I’ll get my manager. This is an unusual case, so she’ll have to help you. Just a moment.

According to the man, what is missing?

What does the man imply when he says, “Did you receive any error messages when you made the booking”?

Why is the woman concerned?

Questions 41 through 43 refer to the following conversation.

Man: It’s Mitchell Joyce calling. Is the consumer research report for Vector Shoes ready yet? I’ll be consulting with the company’s director tomorrow, and I’d like to show it to him.

Woman: The report is nearly finished. I’m just waiting for some additional statistics from a colleague before I can finalize it. Everything will be completed by this afternoon.

Man: Great. It would be best if you could bring a hard copy of the final report to my assistant. He’ll pass it on to me when I return to the office.

Woman: OK. I’ll get one to him no later than 3 o’clock.

Why does the man need the report by tomorrow?

What information is the woman waiting for?

What does the man want the woman to do?

Questions 44 through 46 refer to the following conversation.

Woman: My name is Rosmarie Devry and I am calling in regard to the dental assistant position you recently advertised. Is the job still available? I have over five years of relevant experience and would like to apply if it is.

Man: Yes, we are still trying to fill the position. We’re asking all applicants to provide us with a cover letter and a copy of their résumé before May 14, which is the deadline for submissions. So, could you send those documents to me at [email protected]?

Woman: Oh, good. Yes, I’ll e-mail you those items later today. I’d appreciate it if you could notify me when you receive them.

Why is the woman calling the man?

What does the man ask the woman to do?

What does the woman want to be notified about?

Questions 47 through 49 refer to the following conversation.

Woman: Hi. I recently bought a protective cover for my laptop computer on your Web site. However, I’d like to exchange it. The one I purchased is too small.

Man: So long as the item isn’t damaged, we’re happy to exchange it for you. However, you’ll be charged for the extra shipping and handling fees related to your request.

Woman: That’s fine. I’m also hoping you can help me figure out which case will fit my computer.

Man: If you provide the brand name and model of your laptop, I can look up the proper item code. You can then use the code to search for the product on our Web site.

What problem is the woman calling to report?

According to the man, what requires an additional charge?

What does the man ask for?

Questions 50 through 52 refer to the following conversation with three speakers.

Woman: I really appreciate you two stopping to help me out.

Man 1: Don’t worry about it. We couldn’t pass by knowing someone was stranded on the roadside.

Man 2: Now, what seems to be the problem with your car?

Woman: Well… I’ve got a flat tire, so I guess I’ll have to call a tow truck.

Man 2: That’s not necessary if you have a spare and a jack in the trunk.

Woman: I… um… I think I do. Let me see. Yeah, everything’s good to go.

Man 1: In that case, we can help you change the tire. The replacement work shouldn’t take us very long.

What is the woman’s problem?

What does the woman mean when she says, “everything’s good to go”?

What is mentioned about the work?

Questions 53 through 55 refer to the following conversation.

Woman: Please stand over here and raise your arms. I need to take one final measurement for your jacket.

Man: Certainly. But, before I forget… how much will everything cost?

Woman: About $75. However, if the jacket takes longer than two hours to alter, it’ll be slightly more.

Man: That seems a bit steep, but I suppose it’s worth it for quality work. Oh… one last thing. When will the suit be ready?

Woman: I should be done altering it by next Tuesday.

Man: That’s actually convenient, since I need to consult with a customer in this neighborhood then anyway.

Woman: Great. Just note that we don’t open until 11 a.m.

Where most likely are the speakers?

What information does the woman provide?

What will the man probably do on Tuesday?

Questions 56 through 58 refer to the following conversation.

Man: This is Liam Gates calling from Ondine Bank. We are hosting our annual awards ceremony next month, and my associate strongly suggested using your company. I was wondering if we could meet this week to discuss the possibility of your business catering the event.

Woman: I would be happy to do that, Mr. Gates. Most of my afternoons this week are free.

Man: What about tomorrow? Could you meet me here at our headquarters on Larson Avenue at two?

Woman: That’s fine. But before we meet, I suggest you take a look at our website. There are examples of menus we’ve prepared in the past as well as price lists. It should give you a better idea of what types of food we offer.

Why does the man want to hire the woman’s company?

What will most likely happen tomorrow?

What does the woman suggest the man do?

Questions 59 through 61 refer to the following conversation.

Man: I just had a meeting with our restaurant manager. He said that all the staff working in the dining area will have to wear uniforms starting next month. What do you think about that?

Woman: Why not? Employees in other establishments wear them to look more presentable and organized. And think of the time it’ll save us every morning. We won’t have to figure out what to wear to work anymore.

Man: You’re probably right. It’ll also be easier for customers to identify staff if we’re all wearing the same type of clothing.

Woman: I just hope the uniforms aren’t uncomfortable to wear.

What is the business planning to do?

What is the woman looking forward to?

What is the woman worried about?

Questions 62 through 64 refer to the following conversationand table.

Man: Excuse me. I’m in the market for a kitchen range. I have the dimensions of the space that the stove will fill with me, but I need help making a selection.

Woman: How wide do you need the device to be? And are there any specific features that you want the appliance to have?

Man: Thirty inches. Plus, I’d like a built-in timer, a gas-powered cooktop and oven, and a stainless steel exterior.

Woman: Hmm… then, either the Brenmar or Flame is the best option. Other brands like Hegal and Anderson only come in larger sizes.

Man: Also, my budget tops out at $1,800.

Woman: In that case, we’ve got just the model for you.

What did the man bring with him?

What feature does the man want?

Look at the graphic. Which model will the man probably be shown?

Questions 65 through 67 refer to the following conversation and product manual.

Woman: Hello. I’m calling to express my dissatisfaction with a tent I purchased from your sporting goods store yesterday.

Man: OK. I can assist you with that. What seems to be the problem?

Woman: Well, neither of the two largest poles came in the box. I have the other poles and pegs but am unable to assemble the tent.

Man: I apologize for the inconvenience, ma’am. We’ll gladly provide you with the missing parts if you bring your receipt to our shop within 30 days.

Woman: All right. I’ll do that this afternoon, since my office is near the shopping center your store is in.

Why does the woman place the call?

Look at the graphic. What was not included in the box?

What will the woman probably do later today?

Questions 68 through 70 refer to the following conversation and map.

Woman: I’m glad you’ve joined me at the Mint Gallery today. I’m a huge fan of the painter being featured here right now.

Man: Well, thanks for inviting me. Should we go buy our passes now?

Woman: We don’t have to. My company gave me a couple of free tickets for this event. Oh, by the way… where did you park?

Man: I couldn’t find a spot on West Street, so I parked in front of the store on the corner of Lilac and Fern Street… the one closest to the gallery.

Woman: But that’s a no parking zone. There’s a parking lot just down the street, um, next to the café. You should move your car there right away.

Why have the speakers met up?

What does the man suggest?

Look at the graphic. Which business did the man park in front of?