TL39: Part 03

Questions 32 through 34 refer to the following conversation.

Woman: Good morning. Do you know who’s responsible for editing our company’s brochure for the upcoming trade fair? The manager wants to change some of the contact information in it, and he asked me to pass on his request to whoever is working on it.

Man: Sorry, I’m not sure. But you should talk to Sun Nam. She’s overseeing the team that will be attending the fair, so she can provide you with that information.

Woman: All right. I believe she will be out of the office until the early afternoon, but I’ll speak with her once she returns. Thanks.

According to the woman, what needs to be modified?

What has Sun Nam been tasked with?

What does the woman say she will do later today?

Questions 35 through 37 refer to the following conversation.

Man: Hello. I purchased this set of plates here on Monday. When I got home and took them out of the box, I noticed that one of them is broken.

Woman: I can assist you with that. If you can provide proof of purchase, I would be happy to replace the set or give you a refund. Which would you prefer?

Man: I’d like to get another set. However, before you complete the transaction, can I grab some wine glasses that I want to purchase as well?

Woman: Certainly. Just come back to the customer service desk once you’re ready to check out.

What did the man buy on Monday?

What problem does the man mention?

What is the man told to do?

Questions 38 through 40 refer to the following conversation.

Woman: Dennis, how much longer will it be until the entrées for Table 5 are ready?

Man: At least 15 minutes. I’m… ah… I’m struggling to keep up with orders since we’re short-staffed today.

Woman: The diners have been waiting for almost an hour, and they’re getting frustrated.

Man: Sorry, but I don’t know what to tell you. I’m doing the best I can.

Woman: In that case, I think we’d better give them a discount to make up for the delay. I’ll go and see if our manager is fine with that.

Man: OK. I’ll inform you as soon as the food is ready.

Who most likely is the man?

What does the man imply when he says, “I don’t know what to tell you”?

What does the woman suggest?

Questions 41 through 43 refer to the following conversation.

Man: Ms. Bont, this is Maurice Martin from Red Publishing.

Woman: Good morning, Mr. Martin. Are you calling about my manuscript?

Man: Yes. I read over it last month, and it has a lot of potential. We received hundreds of submissions, but have chosen your book for publication.

Woman: Oh, that’s great to hear! I’m so honored!

Man: However, despite our interest, there are some problems that must be addressed. Nothing too major — mostly stylistic issues.

Woman: OK. Would you like to meet and further discuss things?

Man: Yes. Are you available next Tuesday at 1 p.m.? There’s a quiet café across the street from my office where we could meet. It’s called The Oxford Club.

Woman: Wonderful. See you then.

What did the man do last month?

Why is the woman excited?

What does the man say about The Oxford Club?

Questions 44 through 46 refer to the following conversation.

Woman: Hello, this is Angela calling. I’ve got some bad news. I might not be able to join you at the Autumn Festival next Saturday. As it turns out, I have conflicting engagements.

Man: I’m sorry to hear that. What do you have to do on Saturday?

Woman: I just found out that some of my relatives will be in town then. I have to entertain them during their visit.

Man: Well, you’re welcome to bring them along. I’m sure they would enjoy the experience, as the festival has a lot of fun activities. Last year I even harvested my own pumpkin to carve!

What concern does the woman mention?

What does the man recommend?

What does the man say he did last year?

Questions 47 through 49 refer to the following conversation.

Woman: Mr. Warner, I’m wondering if I could have the day off on Thursday. I need to go to the dentist for a checkup.

Man: That’s not a good day for you to be gone, as we’re having a public relations workshop then. Everyone in our department is required to attend. You’d better possibly schedule your appointment for Friday or next Monday.

Woman: That’s right! I completely forgot. In that case, I can call the clinic and ask if they have an opening on Friday instead. I’m sure they will be able to accommodate my request.

What does the woman ask permission to do?

What will happen on Thursday?

What does the man suggest?

Questions 50 through 52 refer to the following conversation with three speakers.

Woman 1: Wilma, I think our nonprofit organization needs a more effective fundraising method.

Woman 2: Did you have something in mind?

Woman 1: What about an online campaign?

Woman 2: I’m not sure. Marcus, what do you think about changing to online fundraising?

Man: We could do that. Web-based campaigns cost very little, so it could save money. I’m sure it would be better than hosting fundraising dinners like we do now.

Woman 2: I see. Well… I’m open to the idea. However, I’m unfamiliar with the steps we’d need to take.

Man: I organized some campaigns at my previous job that were very successful. If you want, I can make an initial strategy proposal for you to review.

Woman 1: Would you? That’d be helpful.

What is the conversation mainly about?

According to the man, what technique does the organization use?

What does the man offer to do?

Questions 53 through 55 refer to the following conversation with three speakers.

Man 1: Can you two help me with something?

Man 2: Sure, what’s up?

Man 1: An order of office furniture is currently in the loading bay on the other side of the factory. However, we need to find somewhere else to store it until we ship it to the customer — a furniture retailer — next Monday.

Woman: I’m on my way to a meeting, so I’m not free at the moment. But, I don’t think we have anywhere to keep the shipment anyway. We’re currently at capacity.

Man 2: Actually, Angie told me earlier today that there’s some extra space at the south end of the facility.

Woman: Oh… I wasn’t aware of that. If you can wait, I can help in an hour.

Man 1: Thanks, but it has to be done as soon as possible. So, Josh, please move the crates to that area now.

Where most likely is the conversation taking place?

What does the woman mean when she says, “We’re currently at capacity”?

What is Josh asked to do?

Questions 56 through 58 refer to the following conversation.

Man: Hello, my name is Raj Shan. I’m calling because there’s an issue with my credit card. Its… magnetic strip is worn, and scanners can’t read it. So, I need a replacement.

Woman: Certainly, Mr. Shan. To get one, you must fill out the necessary form on our Web site.

Man: Can’t we take care of that over the phone?

Woman: I’m afraid not. We have a strict procedure for such requests.

Man: Oh, I see.

Woman: Just go to our Web site and then click on the card replacement link. You’ll find the necessary instructions there.

Man: OK. By the way, can I adjust the card’s credit limit on the Web site too?

Woman: Yep, you’ll be able to do that as well.

Man: Great. Thanks for the information.

Why is the man calling?

What must the man do?

What does the man want to change?

Questions 59 through 61 refer to the following conversation.

Woman 1: Have you filled the vacant manager position at our Chicago factory? I’m curious because the plant’s assistant manager, Mark Mason, e-mailed me about the job this morning. He’d like to apply for it.

Woman 2: I’ve received a few applications but haven’t selected anyone for the position yet. Please tell Mr. Mason that I’d be happy to consider his application. And since he’s already an employee at our company, he doesn’t need to provide any reference letters.

Woman 1: OK, I’ll message him after lunch to let him know. He’ll most likely send you his résumé within a day or two. Good luck deciding on an applicant.

What is mentioned about Mark Mason?

Why did Mark Mason send an e-mail?

What will probably happen after lunch?

Questions 62 through 64 refer to the following conversationand order form.

Man: Christine, is everything ready for the tablet release party we’re catering for Stratus Technologies?

Woman: Almost. Yesterday, I submitted the online order form to our supplier for the place settings and linens we need. They’ll arrive in five days.

Man: Great. Please check everything carefully before you sign for the delivery. The last shipment contained broken glasses.

Woman: I will. Oh, I almost forgot… We only need 100 of each type of plate, but one of them was on sale. So, I ordered some extra ones.

Man: Good idea. We use those dishes for many of the events we cater, so we’ll probably need them in the future.

Woman: Yeah. That’s what I thought as well.

What type of event will be catered?

What does the man ask the woman to do?

Look at the graphic. Which item was on sale?

Questions 65 through 67 refer to the following conversation and graph.

Man: I finally had a chance to meet with the president and tell her about our new advertising idea for smartphone applications.

Woman: And? How did it go?

Man: Not as expected. She feels that the message of the advertisement is too complex. She wants us to make it more straightforward and easy to understand.

Woman: That seems reasonable. Well, maybe we can make it more like the one from the campaign we launched earlier this year. You know—the previous advertisement that was released in the month in which we had more than 11,000 views for the first time this year.

What did the man recently do?

What problem is mentioned?

Look at the graphic. When was a previous campaign released?

Questions 68 through 70 refer to the following conversation and calendar.

Man: Hello. I’m calling because I heard you’re holding special events at your botanical garden in July. Is that correct?

Woman: Yes. The tour of the facility is especially popular. It’s conducted by Myra Lawrence… um, an assistant botany professor from a local university.

Man: Actually, I’d like to take one of the classes. However, given my work hours, I’ll only be able to attend one on the weekend.

Woman: Certainly. But you’ll need to sign up ahead of time on our website. Simply click on the day you’d like to attend, and you’ll be directed to the registration page.

Who is Myra Lawrence?

Look at the graphic. When will the man probably visit the botanical garden?

What is the man instructed to do?