TL44: Part 03

Questions 32 through 34 refer to the following conversation.

Man: Hello, this is James Howard. I’ve booked a seat on your flight from Los Angeles to Shanghai on Tuesday at 7:30 P.M.

Woman: Hello, Mr. Howard. I see you have reserved a seat on that flight. How can I help you today?

Man: Well, it looks like my credit card was charged for two tickets, but I only booked one seat.

Woman: Oh… I’m very sorry, sir. There was a mistake in our system. I will fix this right away. You should receive a refund for one seat within three business days, and to apologize for our error, your seat will be upgraded to business class.

What kind of business is the man calling?

What problem does the man mention?

What does the woman offer the man as an apology?

Questions 35 through 37 refer to the following conversation.

Woman: Hi. Is this the Hamilton soup kitchen? I’m scheduled to volunteer at the Sunday afternoon meal service for the homeless. I just wanted to check what time I should arrive.

Man: The meal will be prepared by a cook, so just make sure to arrive by 11 A.M. to help us set up the dining room. Oh… and our air conditioner is broken so don’t wear too many layers.

Woman: Thanks for letting me know. Also, can you give me directions to the soup kitchen?

Man: No problem. If you visit our website, there’s a map with directions from the train station.

Why is the woman calling?

What problem does the man mention?

What does the woman ask?

Questions 38 through 40 refer to the following conversation with three speakers.

Man 1: Hi, Ben. I came by to give you the notes for today’s meeting with a new client. How is the presentation coming along?

Man 2: I basically finished it on Friday, but now I can’t open the file. Can you call the IT technician to help?

Man 1: Sure. I’ll call right now… Amelia, I’m with Ben trying to look at the presentation he prepared, but the program won’t run. Can you help with this?

Woman: Um… That must be because of the updates they did over the weekend. Try rebooting everything again.

Man 1: Ben says he tried that, but it didn’t work.

Woman: In that case, I’ll come by and take a look. While you wait, see if there’s another computer you can use for now.

What are the men trying to do?

Who is the woman?

What does the woman instruct the men to do?

Questions 41 through 43 refer to the following conversation.

Woman: Christopher, I just got a call from a customer who is leasing a photocopier from us. She says she was never notified that her second payment was due before we charge the late fee to the credit card on file.

Man: But those notifications go out automatically.

Woman: That’s what I thought, but actually she is signed up for email notifications even though her account doesn’t list any email address.

Man: That’s the system’s mistake. Actually, timely payment is the customer’s responsibility, but… just this time refund her card. I’ll alter her account settings, so it doesn’t happen again.

Where most likely do the speakers work?

What are the speakers mainly discussing?

What does the man suggest the woman do?

Questions 44 through 46 refer to the following conversation.

Man: This is CoGo’s Confections. How may I help you?

Woman: Hello. I received this coupon for thirty percent off orders over one hundred dollars. I’d like to apply it to an order of candied almonds I placed yesterday.

Man: I’m very sorry, ma’am, but I’m not able to apply coupons after the order has been processed. I can cancel the previous order and place it again if you’d prefer. However, that will delay delivery.

Woman: Well, that order is for an event on Saturday, so I can’t risk it not arriving in time.

Man: All right. I’ll tell you what—I’ll put you on the mailing list for VIP members’ coupons, and you can take advantage of those special offers next time.

Why is the woman calling?

Why does the man apologize?

What does the man say he will do?

Questions 47 through 49 refer to the following conversation with three speakers.

Man 1: We just have a few more articles to finalize before we can upload the magazine to the printer. I think it’s best we keep working since the file is due tomorrow morning.

Man 2: It’s already getting late, so how about we have some food delivered? That way we don’t have to waste time going out to get something to eat.

Woman: Oh… I worked late last week and ordered from Chang’s Chinese Food. It was excellent and very affordable.

Man 1: That sounds great! I eat there frequently. They have the best chicken fried rice I’ve ever had.

Woman: I think I still have the menu in my desk. Let me go get it.

What are the speakers working on?

What does the woman say about Chang’s Chinese Food?

What does the woman say she will do?

Questions 50 through 52 refer to the following conversation.

Man 1: I’ve been reviewing our store’s sales records, and I’ve noticed that sales of laundry appliances dropped off pretty sharply two months ago.

Man 2: Yeah. That’s about when we had to replace a lot of our experienced employees with new people.

Man 1: That could be it. I’ve noticed customers looking at the appliances and then leaving without being helped. Customers aren’t going to buy big expensive items like refrigerators without speaking to someone to get information.

Man 2: It would help to give the new people more training specific to those larger appliances.

Man 1: I agree. I’ll organize some training sessions. Hopefully, then we can pull our numbers up.

Where do the speakers most likely work?

What has caused a problem?

What do the speakers decide to do?

Questions 53 through 55 refer to the following conversation.

Man: Hello, Ms. Baxter. This is Michael Willows calling from North Side Bed and Breakfast Inn. We’ve had great feedback about the design work you did for our rooms. Our customers just love the decor, and we’d like for you to re-decorate our lobby and dining area as well.

Woman: I would be delighted too, Mr. Willows. However, is the work urgent? I’ve just started a project that will take me at least a month, and I won’t be available until it’s wrapped up.

Man: That should be fine. We’re expecting a lot of business in the coming weeks, so it would be better to delay redecoration until later. How about I send you the dimensions of the walls and windows in each room in the meantime?

Who most likely is the woman?

What concern does the woman mention?

What does the man offer to send?

Questions 56 through 58 refer to the following conversation.

Woman: Hi-Lo, I was just reviewing our expenses for the month and I saw the order that was made yesterday. Have you seen this?

Man: I just got in. Is something the matter?

Woman: We’ve spent way too much on office supplies this month. It says here we’ve purchased two hundred cases of copy paper, which is ten times the amount we usually order.

Man: Oh, really? I saw that yesterday and called to correct the order. Did the change not go through?

Woman: Really? I’m sorry. I must not have looked at the most recent invoice.

What does the man imply when he says, “I just got in”?

What is the woman concerned about?

Why does the woman apologize?

Questions 59 through 61 refer to the following conversation.

Woman: Carter, I’m seeing that we’ve spent much more than usual on print advertisements for Hannah Yang’s new animated film. We usually concentrate our marketing efforts online for animated films. Why are you doing it like this for this movie?

Man: Well, my last marketing report showed that online advertisements work well for children’s animation. But newspaper ads are more effective for older audiences. Yang’s fan bases are in the older demographic, so we changed our strategy.

Woman: Oh, OK. One month after the film starts screening, I’d like to review the figures on ticket sales for this movie. If this movie doesn’t earn enough, we’ll stick to the usual methods in the future.

What question does the woman have about an advertising campaign?

Which department does the man most likely work in?

What does the woman ask to see in one month?

Questions 62 through 64 refer to the following conversationand table.

Woman: Hi, I’m calling from Gate 53. We’re having trouble locking the doors. Can you or another maintenance worker come and see if you can get the lock unjammed?

Man: No problem. I’ll head over there right now.

Woman: Do you think it will take long to repair it? We’re expecting a flight to arrive at Gate 53 in just a moment.

Man: I can’t be sure. It would be a good idea to call operations and have the flight diverted to another gate, just in case I can’t get the door open.

Who is the man?

Look at the graphic. Which flight is affected?

What does the man suggest?

Questions 65 through 67 refer to the following conversation and list.

Woman: Have you finished making the itinerary for Mr. Franks’ 3-day tour? He called and asked about it today.

Man: It’s almost finished. For the first 2 days, he’ll mainly be sightseeing in the downtown area, but I’m struggling with the last day. He wants to do a bike tour by the riverside, but all the websites I know of only offer bike tours that are outside his budget.

Woman: Have you looked at ourtourbikes.com? It’s a site that specializes in bicycle tourism and has a huge number of resources for cycling tourism services. If you browse their site by category, you should find plenty of options.

What project is the man working on?

Welcome to Our Tour Bikes!

Look at the graphic. Which category will the man most likely search?

Why does the woman recommend using ourtourbikes.com?

Questions 68 through 70 refer to the following conversation and advertisement.

Man: Good morning. Thank you for calling Interior Home Furnishings.

Woman: Hello. I want to replace all of our couches. The ones we have now are very old and falling apart.

Man: We are having a clearance sale on all of last season’s stock, and we also have new designs that have just come in.

Woman: That sounds wonderful. We want to replace a sofa set with a new contemporary design.

Man: As a promotion, we are offering free carpet cleaning when you purchase from our new stock.

Woman: Really? That is exactly what we need!

Man: We have several different designs, but they are selling out fast, so don’t wait too long.

Why does the woman say she wants to replace some furniture?

Look at the graphic. How much will the woman most likely spend?

What does the man say they offer?