TL58: Part 04

Questions 71 through 73 refer to the following announcement.

My next guest on tonight’s show is one of the city’s most popular residents. One year ago, Jeff Gonzalez was a guy who sometimes sang at weddings to earn a few extra dollars. But when he performed at a wedding last August, a music producer happened to be in attendance. Fascinated by his voice, the producer signed Jeff to a contract on the spot. In the following ten months, Jeff has produced two number-one singles and sold more than 2 million copies of his debut album. He’s going to be here in my studio performing his latest song right after we listen to a few words from our sponsors.

Who most likely is the speaker?

What happened to Jeff Gonzalez last year?

What will the listeners hear next?

Questions 74 through 76 refer to the following excerpt from a meeting.

If everyone would look at the handout I gave you, you’ll see the results of last month’s online survey. We received responses from more than 1,400 customers, and the results were mixed. Apparently, customers were highly satisfied with the prices we charge for our services, so we don’t need to make any adjustments there. We also scored well on our speed and friendliness. On the negative side, many customers expressed a strong dislike for our website, calling it outdated, user-unfriendly, and poorly designed. Customers additionally criticized the knowledge of our staff. Let’s discuss these negatives and how we can fix them.

What is the purpose of the talk?

What does the woman mean when she says, “So we don’t need to make any adjustments there”?

What does the speaker suggest doing?

Questions 77 through 79 refer to the following telephone message.

Good morning. I’m Paul Yoder from Goalpost Cable. I’m trying to reach Mr. Steve Marino. Mr. Marino, I’d like to inform you of a special that Goalpost Cable is offering this week only. If you upgrade your cable service to the Gold or Platinum level, you can get the first three months for free. We’ll also slash the cost of the installation fee in half, so you’ll only have to pay $40. Imagine receiving double or even triple the number of television stations that you currently do. This offer expires at midnight on Friday, so go to our website soon to sign up and to make the arrangements.

Why is the speaker calling?

What can Mr. Marino get for $40?

What does the caller request that Mr. Marino do?

Questions 80 through 82 refer to the following talk.

Now that the computers have been installed, let me provide you with some instructions regarding using them. Firstly, you may not install any software on them without the permission of the IT Department. Too many programs have malware and viruses, so we don’t want our computers to get infected. Next, please keep in mind that these computers are strictly for work usage. You may not check your personal e-mail accounts with them or use them to surf the Internet. Those activities are banned. The computers will also be monitored, and everything you do on them will be recorded.

What is the purpose of the talk?

What must the listeners do before installing software on their computers?

What does the speaker indicate about the computers?

Questions 83 through 85 refer to the following public announcement.

May I have your attention, please? The train from South Hampton scheduled to arrive at 6:45 has been delayed. Apparently, a tree fell on the tracks, so a work crew has been sent to remove it. They expect to finish the work within the next half hour, so then the train can complete its journey. It should arrive around one hour from now. For anyone who wishes to seek an alternative mode of transportation, please see the agent in the departure lounge, and she will provide you with a reimbursement. We apologize for the delay and will keep you updated on the progress of the train.

Why is the train delayed?

When is the train expected to arrive?

What can listeners receive in the departure lounge?

Questions 86 through 88 refer to the following telephone message.

Hello. This is Brenda Marston. I’ve got an appointment for a haircut on Thursday at 3:30, but I can’t go there on that day. I have to go out of town and won’t be back for a few days. Would it be possible to reschedule my appointment for next week? I’ve got time next Wednesday in the morning. That would be perfect for me. In addition, I don’t just want to get a cut, but I want to get a perm as well. Please call me back at 675-4855 to let me know if this is possible. Thank you. Goodbye.

What is the speaker’s problem?

When does the speaker have time?

How does the speaker want to change her appointment?

Questions 89 through 91 refer to the following announcement.

All right, we’ve given out every award tonight, so there’s one more thing to do before we can get to the entertainment part of tonight’s event. We had an eventful year full of ups and downs. Overall, however, we at Hartford Construction earned our largest profit ever, and we expanded our business as well. Now, we’d like to inform you about our plans for the future. It’s time to listen to our CEO, Gregory O’Connell. He’s going to take five minutes to tell us what’s in store for the next twelve months. Let’s give a big hand to our CEO.

Where most likely are the listeners?

What does the speaker mean when he says, “We had an eventful year full of ups and downs”?

What is going to happen next?

Questions 92 through 94 refer to the following talk and order form.

Something important has just been brought to my attention. Apparently, the brownies which we ordered for the company picnic have peanuts in them, and there may be people at the event who have nut allergies. We need to arrange for some kind of new dessert. Including the brownies, we ordered four types of desserts. I think that we ought to find something else that we can order in order to replace the food that some people are allergic to. I’ve got a few copies of the menu from the caterer, so why don’t we take a look at them and come to a decision right now?

Why is there a problem?

Look at the graphic. How many items must be replaced?

What will the listeners most likely do next?

Questions 95 through 97 refer to the following excerpt from a meeting and chart.

The chart on the screen shows how our franchises in different states are doing. The restaurants in the southeastern part of the country are clearly profiting. We’re considering expanding the number of restaurants in Alabama, Georgia, and Tennessee. We’re getting numerous requests from people who want to become franchise owners, so we’ll have to select the ones who look the most promising. We’re also doing well in the Midwest, as our restaurants in Iowa, Indiana, and Ohio are popular. However, sales in Oklahoma are so low that we’ve decided to shut down every franchise there since none of them is profitable.

What does the speaker indicate about the restaurants in Alabama?

What does the speaker say must be done?

Look at the graphic. How many restaurants are performing well?

Questions 98 through 100 refer to the following telephone message and schedule.

Good afternoon, Ms. Kimball. This is Heather Dobbins from Dr. Russell’s clinic. You’re scheduled to have a physical exam with Dr. Russell on Tuesday at 10:30 A.M. Unfortunately, Dr. Russell will be out of the office to attend a training session the entire week. However, some other doctors have agreed to fill in for him. You therefore have a choice: you can come here at your regularly scheduled time, but you won’t see Dr. Russell, or you can reschedule your appointment. Dr. Russell hopes to return to the office by next Monday, so anytime starting then will be sufficient. How about calling me to let me know your decision?

Why will Dr. Russell be away from the office?

Look at the graphic. Who will Ms. Kimball’s replacement doctor be?

What does the speaker request that Ms. Kimball do?